Frequently Asked Questions (FAQs)

Eternalab is a Sydney-based fragrance brand offering a curated range of premium eau de parfum, designed to deliver high-quality scents without the luxury markup.

Yes. We work with established international fragrance houses and ensure consistency, performance, and quality in every batch.

We use both. Modern perfumery relies on a blend of natural and synthetic ingredients for performance, stability, and sustainability.

Absolutely. We do not test on animals and only work with ethical suppliers.

Most are vegan, though a few may include trace natural ingredients. Contact us if you’d like confirmation for a specific scent.

Longevity varies based on the composition, your skin type, body chemistry, weather, and application. Instead of a fixed timeframe, we focus on formulating our fragrances at Eau de Parfum concentration for strong, reliable performance throughout the day.

Apply to pulse points like the neck and wrists. Avoid rubbing, and apply on moisturised skin for best results.

Keep your fragrance in a cool, dry place away from sunlight and heat. Avoid bathrooms due to humidity fluctuations.

We currently ship Australia-wide.

Orders are processed within 1–2 business days. Standard shipping takes 2–3 business days and Express shipping takes 1–2 business days. Delivery times are estimates and may be longer for regional and remote areas.

Yes. Free standard shipping applies to Australian orders over $90. Standard shipping is $9.95 and Express shipping is $12.95 for orders under $90.

We offer a 14-day return window for lightly used bottles to give you peace of mind.

Contact us within 7 days with a photo and we’ll arrange a replacement or refund.

We can’t legally confirm that… but compliments are highly likely.