Frequently Asked Questions (FAQs)

Eternalab is a Sydney-based fragrance brand offering a curated range of premium eau de parfum, designed to deliver high-quality scents without the luxury markup.

Yes. We work with established international fragrance houses and ensure consistency, performance, and quality in every batch.

We use both. Modern perfumery relies on a blend of natural and synthetic ingredients for performance, stability, and sustainability.

Absolutely. We do not test on animals and only work with ethical suppliers.

Most are vegan, though a few may include trace natural ingredients. Contact us if you’d like confirmation for a specific scent.

Longevity varies based on the composition, your skin type, body chemistry, weather, and application. Instead of a fixed timeframe, we focus on formulating our fragrances at Eau de Parfum concentration for strong, reliable performance throughout the day.

Apply to pulse points like the neck and wrists. Avoid rubbing, and apply on moisturised skin for best results.

Keep your fragrance in a cool, dry place away from sunlight and heat. Avoid bathrooms due to humidity fluctuations.

We currently ship Australia-wide.

Sydney: 1–2 days
NSW Regional: 2–3 days
Other states: 3–5 days
Remote areas: up to 7 days

Yes—free shipping applies once you reach the minimum order threshold at checkout.

We offer a 14-day return window for lightly used bottles to give you peace of mind.

Contact us within 7 days with a photo and we’ll arrange a replacement or refund.

We can’t legally confirm that… but compliments are highly likely.